Hello,
Thank you for reaching out to us. We understand the confusion regarding which account is connected to your Rank Math PRO subscription. To assist you further, please provide us with the email address associated with your Rank Math PRO subscription or a screenshot of the invoice you received from FastSpring.com. This information will help us locate your PRO account and determine the connected email address.
Looking forward to resolving this for you.
Kind regards,
Rank Math Support Team
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Change or Update the Payment Method » Rank Math
How to Download or Update My Invoice » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
Hello,
If you’re unable to share the email or receipt, please share the last 4 digits of your card along with the first and last name you used upon purchasing so we can check our system.
You can share them in the sensitive data section so no one else but our team can see it.
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Giano Wesenhagen
last 4 digits are: 8386
Hello,
You have purchased the PRO plan with the i***@g******* email. Please let us know the preferred email address so we can merge the accounts.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
