Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Kindly try resolving the issue by clearing your current SEO analysis data, which you can also perform by heading over to Rank Math > Status & Tools > Tools > Flush SEO Analysis Data and clicking on “Clear SEO analysis”.
Let me know if your issue has been resolved.
HI, I tried with above mentioned method, but now I can’t run the wizard at the very first step. It shows this error.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The query seems to be returning a 500 Error when making the sitemap activation query. I was able to replicate the issue on your site, kindly let me know which error are you getting your WP DEBUG file? or on the email?
Looking forward to helping you. Thank you.
Hi, Now the homepage of the site shows this notification.
Undefined offset: 0 in /home/username/public_html/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-base.php on line 155
And I can’t see Debug.log folder in my wp-contents folder.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please generate a new access token so that we can investigate this further?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, The temporary login url has been updated. Please check.
Hello,
Thank you for contacting Rank Math today.
It is not quite clear what is causing these errors on your site. Could you please do the following so that we can continue investigating:
Please add this code to your wp-config.php and then click “Done”:
//Enable error logging.
@ini_set(‘log_errors’, ‘On’);
@ini_set(‘error_log’, ‘/home/seorxazc/public_html/wp-content/elm-error-logs/php-errors.log’);
//Don’t show errors to site visitors.
@ini_set(‘display_errors’, ‘Off’);
if ( !defined(‘WP_DEBUG_DISPLAY’) ) {
define(‘WP_DEBUG_DISPLAY’, false);
}
Recommended: To log all types of errors instead of only fatal errors and warnings, also find the line define( ‘WP_DEBUG’, false ); and change it to define( ‘WP_DEBUG’, true );
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Thanks for getting back to us.
Kindly share FTP access as well so that I can make changes to the code you added, it is not in plain text.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
