Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
You can try to add an image to any divi page and it won’t let you pick from the library. FI you deactivate rankmavh the functionality returns. I have tried in Safari and Firefox.
This is my staging site. If we can figure it out, I can add it to my production site. Thanks,
Hello,
Thank you for keeping in touch with us.
Upon further investigation, I noted that the “The Event Calender” is causing conflict to Rank Math and Divi’s integration and functionality.
You may try to disable only this plugin and Divi and Rank Math should work well. Please see this video screencast: https://i.rankmath.com/nUGueO
We have however identified this issue and we have a temporary fix for this. Please refer to this fix provided by my colleague in this ticket as we have already addressed this issue. https://support.rankmath.com/ticket/rankmath-divi-builder-issue/?view=all#post-193804
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
It seems to be resolved now…. both Event Calendar and Rank Math had plugin updates, and now its fixed. Thanks,
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
