Divi does not save changes is Rank Math is active

#457126
  • Resolved Christopher Johnson-Ferguson
    Rank Math pro
    Content AI Starter

    Hi, I installed the free version of Rank Math to see how it works with Divi. The issue is that when Rank Math plugin is active, it is not possible for me to save changes to pages. I make changes on the pages, I save them, but then if I refresh the page, nothing saved and the changes are lost. If I deactivate Rank Math, divi works normaly again.
    Do you know if this could be a problem with settings?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Christopher Johnson-Ferguson
    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Christopher Johnson-Ferguson
    Rank Math pro
    Content AI Starter

    Thanks. I created an account for you and sent you the login details.

    Anas
    Rank Math business

    Hello,

    I tried to log in to your website but the login credentials are incorrect.

    Please check and provide the correct login details so we can check.

    We look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Divi does not save changes is Rank Math is active’ is closed to new replies.