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Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

Could you also provide the affected URL and are you referring to WooCommerce’s Shop page? Please also record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.

It is completely secure, and only our support staff has access to that section.

Thank you, and looking forward to your update.

Hello,

Thanks for sharing the details.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Thanks for sharing the details.

I checked and figured out that the issue is being caused due to a conflict with the WooCommerce Side Cart Premium plugin. If you deactivate it then you can save your shop page without any issue. Please check on your end and confirm.

Please contact the plugin developers about the issue and ask them for a solution.

Hope this helps. Let us know if you need any further assistance.