Hello,
I’m sorry to hear that you’re experiencing issues with the “Shorten with AI” button still being displayed on your website even after disabling the AI module. To resolve this, you can follow these steps:
- Navigate to your WordPress Dashboard and go to Rank Math SEO.
- Click on the Content AI module.
- Ensure that the Content AI module is disabled.
If the button continues to be displayed after following these steps, please let us know by replying to this ticket, and a human agent from the Rank Math Support team will assist you further.
We appreciate your understanding and patience as we work to resolve this issue for you.
Sources:
How to Connect/Disconnect Your Website From Content AI
How to Find and Fix the Long Paragraph Test in Rank Math » Rank Math
How to Use the Role Manager Feature of Rank Math SEO Plugin
How to Use AI Command Tool in Content AI » Rank Math
After deactivating the module it continues to output. And even opening the website in another browser too. I have disabled the plugin and also
Hello,
If you disable the Content AI module then it should not appear on your pages. In this case, it seems like the button is appearing from some other plugin or theme you’re using on your website.
To determine that, you can follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Thank you for sharing the screencast.
The Shorten with AI button should not be displayed on the frontend as it should only work while editing your page.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have hidden the button with CSS so I can show it to the client:
.rank-math-content-ai-tooltip {
display: none!important;
}
Hello,
Please remove the CSS you have added so we can check this further. We checked your theme’s settings, style.css, and Additional CSS section, but there was no CSS to disable the option.
Looking forward to helping you.
The class is located in this file, I cannot deactivate it permanently since the client is verifying the project, please deactivate when necessary and activate when finished.
Thank you
http://collosa.vl26278.dinaserver.com/wp-content/themes/salient-child/style.css
Hello,
In one of the scrolling text widgets of the homepage, you had a button that said the sentence “Shorten with AI” and that’s why it was showing on the front end.
We have removed the button and now you can also remove the custom CSS as the issue will be gone.
Don’t hesitate to get in touch if you have any other questions.
Good morning, that is not true, we have not added any button with class “Rank-Math-Content-Ai-Tooltip”, the website has been filled with those buttons in my backend. Why was I going to do that?
His plugin is the one who added them, we are quite disappointed, a company of his reputation should not have those failures.
Now it will have to waste our time to erase all the buttons.
Hello,
You don’t need to perform any other action as we have removed the culprit button but we are sure this was added by someone with access to the website and not from the plugin automatically.
Our plugin will never add any UI elements to the website, let alone one that says “Shorten with AI”.
Don’t hesitate to get in touch if you have any other questions.
You are very wrong, in fact the web was full of AI buttons, not just the one you talk about. In short, nothing more than talking
Hello,
This is a strange event as we have never heard from any user an issue as such.
However, it looks like the issue has been resolved already by my teammate.
Could you please confirm if you still need assistance on this ticket ?
We really look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
