Different Category image with www

#736563
  • Resolved Renate Iorio
    Rank Math free

    Hi there,
    I am getting different a different category image when posting to social media if I use the https://www.sinner-rock.de/tickets as opposed to sinner-rock.de/tickets

    The wrong image is coming up with the www. version.

    I have checked that the category image is correct both on the template archive and on the actual product category.

    Could this just be a caching issue?

    Thanks for your help

Viewing 1 replies (of 1 total)
  • Hello,

    I’m sorry to hear that you’re experiencing issues with the category image when posting to social media. The issue you’re facing could be related to incorrect configurations on your website, especially if you’ve recently made changes to your website’s domain.

    To resolve this redirection issue, it’s important to ensure that your website’s URL version is correctly configured. You can start by confirming if WordPress is storing your website files to the correct version of your website. To do this, navigate to Settings → General → WordPress Address inside the WordPress admin area and check if the address points to the correct version of your website. Also, ensure that the Site Address is configured to your website’s correct version (www or non-www).

    If the issue persists after checking these settings, it’s possible that it could be a caching issue. Clearing your website’s cache might help resolve the problem.

    If you need further assistance, please feel free to assign this ticket to a human agent who will be able to provide more detailed support.

    Thank you for reaching out to us!

    Sources:
    Why Are Posts Redirecting to www or Non-www Incorrectly?
    Advanced Tab in Rank Math SEO’s Meta Box
    Open Graph/Social Preview Image Is Not Displayed » Rank Math
    How to Optimize a Category Page » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Different Category image with www’ is closed to new replies.