Hello,
We apologize for the inconvenience you’ve experienced. It seems that you haven’t received the login email for your Rank Math PRO subscription. We recommend checking your spam or junk folder once more to ensure the email hasn’t been misdirected.
If you still can’t locate the email, please reply to this ticket, and we will assign a human agent to assist you further.
Thank you for bringing this to our attention.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
How to Change or Update the Payment Method » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
There’s no email receipt in any of my inboxes. The only proof is my bank statement that shows a charge for $75.08 from POS FS *rankmath 877-x8914 CAUS.
If I try to check out again, it auto populates the email address j****@i*********** which is the one I believe I signed up with
Hello,
Sorry for the delay. Looks like there was a typo with the email when you made the payment. You paid using j****@i**********
However, we have moved the purchase to the account you are raising this ticket from.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
