Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
If you haven’t received the email in your inbox then please check if it is in the spam folder. If not then please share the email address that you have used while making the purchase in the sensitive data section so we can assist further.
We really look forward to helping you.
Hello,
Thanks for sharing the details.
We checked with our payment processor FastSpring and they confirmed that your order was cancelled and the payment didn’t go through. Please try to make the purchase again.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.com to record what you see on your screen.
I hope to buy this product
But it keeps saying “Sorry, your order is temporarily unacceptable. We value your order very much and are willing to assist you in completing it. Please contact us for help.”
Hello,
Thank you for the update, and sorry for the delay.
I’ve checked your purchase and it seems that your account is getting blocked by our payment processor, and the card you have provided is invalid. Please also note that there’s no payment deducted from your account.
You can try again after 2 days and ensure that you’re not using Proxy or VPN to avoid this issue.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
