Description not saving properly

#360256
  • Resolved David Cranley

    2 years, 1 month ago

    Rank Math free

    This issue does not appear on regular posts or pages. We have a custom post type for posting Jobs and this is where there is a problem.

    After entering a description and clicking Update for the custom post, the text is not shown in the Preview section or taken into account in the Errors section below. If you return and click Edit Snippet it shows the text added in the Descrition box and the red to green scale is greyed out.

    Everything on the site is up to date:
    WP Core: v5.9.2
    Divi Theme: v4.14.8
    Hosting: WPEngine PHP v7.4
    Advanced Custom Fields PRO: v5.12
    Custom Post Type UI: v1.10.2
    CloudFlare: currently it is not configured to proxy for this website.

    Please can you help to fix this issue.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat

    2 years, 1 month ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    I logged into your website’s admin area and found that you’ve not added “Editor” support to the CPT. You can have a look at the screenshot in the sensitive data section of this ticket.

    The meta description preview is shown only when the editor support is enabled and contents are added from there.

    If you wish, you can enable the editor support for the CPT and add some description from there and see if the issue gets fixed.

    Hope this helps.

    Thank you.

    David Cranley

    2 years, 1 month ago

    Rank Math free

    Hello Prabhat and thank you for the excellent support. I applied your suggestion and it sorted out the problem.

    Many thanks,
    David

    Jeremy

    2 years, 1 month ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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