Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section so we can take a closer look at the settings.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you..
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Please make a new post, fill the details in the person schema and view the “page source” of the post to find the issue. 🙂
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The post schema seems to be publishing alright with a test person. Would you mind sharing specific link to the post you are facing issue on, or share a screenshot of the issue so we can help further.
Looking forward to helping you. Thank you.
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Please check my new post URL posted in the sensitive data section. I have used the default schema “person” in this article. It won’t work unless I change the schema to “none”, publish the article and again change the schema to “Person”.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I have been able to reproduce this problem on my end. It only seems to affect the gutenberg editor and works as expected when editing using the classic editor.
I have passed this on to our dev team for closer investigation and we will be getting back to you in a short while.
Looking forward to helping you. Thank you.
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Sure, please fix this issue. I do not want to go back to the classic editor. Thanking you,
Pravesh Khanal
Hi Pravesh,
Thanks for the follow up.
This will be patched soon. We regret any inconvenience caused.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
