default image

#334347
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  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    I checked the page’s source and also tested the page with Facebook’s Debugger tool and the image in the page source matches with the image shown in Facebook. Here’s a screenshot: https://i.rankmath.com/zNshkf

    However, if you’re asking why the product image is not shown, then the dimensions of your product image are 1428px X 1922px whereas the recommended dimensions are 1200px X 630px.

    Please set the social image of the recommended dimensions (and of the supported formats PNG, JPEG, or GIF) and test the website on Facebook again to see if the issue gets fixed.

    Let us know how that goes.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

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