DB Error

#29756
  • Resolved Jez
    Rank Math business

    Hello,

    We have this error since January 28, 2020:

    WordPress database error Lost connection to MySQL server during query for query SELECT autoload FROM odtn_options WHERE option_name = ‘rank_math_notifications’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, MyThemeShop\Notification_Center->update_storage, delete_option

    The site froze and hitting 100% CPU server usage. Upon removing the Rank Math plugin, all goes back to normal. Perhaps, you can help us out so we can continue using Rank Math to our client’s site.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jez
    Rank Math business

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jez
    Rank Math business

    The site seems to be working now with a new Rank Math plugin installation.

    Todd
    Rank Math free

    Hello Jez,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    We are glad that the issue is resolved now.

    Please do not hesitate to let us know if you need our assistance with anything.

Viewing 3 replies - 1 through 3 (of 3 total)

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