Hello,
We apologize for the issue you are facing with your account access. It seems there might be a misunderstanding regarding the expiration of your service. Typically, credits are valid until the end of the subscription period, but if your account was suspended before that time, it could be due to various reasons.
To get a clearer explanation and resolve this issue, we recommend replying to this ticket. A human agent from the Rank Math Support team will take over and provide you with the necessary assistance.
Thank you for bringing this concern to our attention. We appreciate your patience as we work to resolve it.
I am waiting for a response from a human agent.
Thank you
Hello,
Thank you for contacting support.
The subscriptions are valid for a full year, which means that October 31st, 2024 should be the first day of the second year, given it was created on that day last year.
Because of that, when the day is reached and the payment is not done, the subscription is canceled.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
