Data Sets broken since I moved my site from staging to production.

#69042
  • Resolved Mac Uaid Enterprises

    4 years, 4 months ago

    Rank Math free

    Hi,

    My Website Rank Math has been displaying an error since I moved the site from staging to production can you please assist me with this?

    I have updated manually that did not work, I have deleted and reinstalled that also didn’t work. I have deleted the cache and updated manually didn’t work either.

    The data sets are empty in your cache. You can wait for the next cronjob (14/07/2020 00:00:00) or Update Manually.

    Note: please update your data by clicking on ‘Update Manually’. Google only stores data from the last 90 days – a dataset older than that can’t be updated anymore.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Alberto

    4 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Do you have the staging and production sites in the same host? Could you install the plugin WP Control check if you can run the Rank Math Get Analytics cron event in the plugin and if doing it fixes your issue?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Mac Uaid Enterprises

    4 years, 4 months ago

    Rank Math free

    Hi Alberto, thanks for the response.

    I executed the cron job and unfortunately, that didn’t fix the issue.

    I did notice that no actions existed for this cron job rank_math/redirection/clean_trashed. Is that expected?

    Both environments used the same server the site is an exact copy of the staging environment.

    Have you got any more possible solutions?

    Go raibh maith agat.

    Mise le Meas,
    Alex

    Alberto

    4 years, 4 months ago

    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Data Sets broken since I moved my site from staging to production.’ is closed to new replies.