DATA PIN DESCRIPTION NOT WORKING

  • I’ve been adding the Pinterest data descriptions into my code and it was working fine. I was previously using Yoast and switched to RankMath yesterday, now the data-pin-description is not pulling through to Pinterest and isn’t even pulling in the alt tag. The title and pin ID seems to work ok. I’m using Sumo as my social sharing, is there a conflict with RankMath? I’m out of ideas, can you help?

    • This topic was modified 2 months, 4 weeks ago by Vanessa Ball.
Viewing 15 replies - 1 through 15 (of 19 total)
  • Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    There might be a conflict if you social sharing plugin is also adding some Opengraph tags to your pages since Rank Math will add these tags by default.

    I can suggest that you disable Rank Math OG tags by copying this code on your theme’s functions.php file:

    /**
     * Hook to remove og:tags
     */
    add_action( 'rank_math/head', function() {
    	remove_all_actions( 'rank_math/opengraph/facebook' );
    	remove_all_actions( 'rank_math/opengraph/twitter' );
    });
    

    Looking forward to helping you. Thank you.

    ​​​​​​​

    I’ve actually changed my social share plugin today and it has the option to specify data pin description – now it seems to work again. Do I still need to add this code?

    Hi Vanessa,

    Thanks for the follow up.

    I am glad that this is working!
    It would be useful to keep this code since double OG tags might cause an issue in future.

    I hope this helps 🙂

    I have now tried to pin on a page where I haven’t added the data pin descriptions in html and it is not working so think I need to add this code. I can see the functions.php file – If I send the current code to you, can you help me slot in correctly so I don’t make any problems for my site?

    Hi Vanessa,

    Thank you for the reply.

    You only need to copy and paste this snippet at the bottom of your functions.php file before the closing ?> if it exists, if it doesn’t just paste the code at the bottom and it will work.

    If you face any problems, you can upload your file to Google Drive and then share the link on the sensitive data section so that I can help in modifying it.

    We are looking forward to helping you. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi

    I’ve added to a Word doc – will you check it is ok for i add to my site? Do I need to leave 2 lines after the last part of the code or does it not matter?

    Sorry about the basic questions, just never touched this part of the site.

    Many thanks

    Vanessa

    Hi Vanessa,

    Thanks for the reply.

    It looks like I need permission to access the file. I’ve requested access using my email address.

    We are looking forward to helping you. Thank you.

    Thank you – I have just granted access

    Hi Vanessa,

    Thanks for the reply.

    It looks like the code has already been added on the right location.

    If this is not working as expected, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    OK, I haven’t added it yet. I will go ahead and do this and inform you should I still have an issue. I will create some new pins tomorrow and test this.

    Thank you so much – the support with RankMath is awesome by the way!

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I added the code and created a new pin on my website adding the pin description into Grow by MediaVine plugin and when I pinned to Pinterest it is still bringing in the alt tag not the pin description added to the social media plugin. I have created a temporary password and added to the ‘Sensitive area’ for you to assist.

    • This reply was modified 2 months, 3 weeks ago by Vanessa Ball.

    Hi Vanessa,

    The link to Google drive doesn’t work. It is saying we don’t have access.

    Also, I checked a few URLs from your website here:
    https://developers.pinterest.com/tools/url-debugger/

    I couldn’t see any evident issues. Do you mind telling where the issue is?

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 19 total)

The ticket ‘DATA PIN DESCRIPTION NOT WORKING’ is closed to new replies.