Data not saving - Support

Resolved Sam Caesar
5 months ago

Rank Math free

When uploading a blog or article, when we try to fill out the SEO content, we have noticed that the info we add won’t always take and deletes itself, which causes problems when saving drafts.

We have worked our way systematically through all of the known causes of this issue, and have eliminated all issues that could be to blame, including being blocked by wordfence.

This has been an issue since November 9th, and we would like to resolve this ASAP, so your assistance and prioritisation of this matter is greatly appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)

RankBot
5 months ago

Hello,

We’re sorry to hear that you’re experiencing issues with your SEO content not saving properly. We understand the frustration this may cause, especially when trying to save drafts.

It’s great to hear that you’ve already gone through our support article and eliminated all the listed causes, including being blocked by Wordfence. Since you’ve already taken these steps, it’s possible that there might be another underlying issue causing this behavior.

Given the persistence of the issue since November 9th, we recommend reaching out to our support team directly by clicking here. Our support experts will be able to investigate this matter further and provide you with a solution as soon as possible.

We appreciate your patience and understanding as we work to resolve this issue for you. If you have any other questions or concerns, please feel free to let us know.

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
How to Prevent Modified Date of Your Blog Posts from Being Updated » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math

Russ Kulas
4 months, 4 weeks ago

Rank Math free

I think so you want to know about the edit the article and they show you how much time you will edit it and i IOM it is normal in my website it show many time because it edit the article 5 to 7 time in month.

Adetayo
4 months, 4 weeks ago

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

RankBot
3 months, 4 weeks ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Data not saving’ is closed to new replies.