Dashboard not updating

Hello,

Thank you for reaching out to us and I apologize for the inconvenience you are experiencing with your Rank Math dashboard.

To resolve this issue, please follow these steps:

1. First, make sure that you have the latest version of Rank Math and Rank Math PRO installed on your website. You can check this by going to your WordPress Dashboard, then navigate to Plugins → Installed Plugins. If an update is available, we recommend updating Rank Math to the latest version.

2. Next, ensure that your website is connected to your Rank Math account. You can check this by visiting the Client Management dashboard and verifying if your website is listed under “Connected Websites”. If it’s not listed, you will need to reconnect your site with Rank Math by following the tutorial provided here.

3. Check the status of the refresh token in Rank Math. To do this, go to Rank Math SEO → Status and Tools → System Status. Look for the “Google Refresh Token” section and check if it shows “No Token”. If it does, follow the tutorial provided here to fix the issue.

4. Reconnect your Google Account with Rank Math. Go to Rank Math SEO → General Settings → Analytics and click on the “Reconnect” link next to your Google Account. Follow the instructions provided in our tutorial here to reconnect your account.

5. Finally, rebuild the index for Analytics. Go to Rank Math SEO → Database Tools and click on “Rebuild Index” for Analytics.

After following these steps, please check your Rank Math dashboard again to see if the data is now being displayed correctly. It may take some time for the data to populate, so please be patient.

If the issue persists after following these steps, please reply to this ticket and our support team will further assist you.

I hope this helps! If you have any further questions, please feel free to ask.

Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math

Hello again,

Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

To solve this, we need to delete the old data and fetch the fresh data from Google. This is a simple process that you can do by following these steps.

Make sure you have the latest version of the Rank Math plugin installed on your site. You can check the latest version here: https://rankmath.com/changelog/free/

1. Head over to WP Dashboard > Rank Math > Tools & Status > Database Tools and click the Rebuild Index button.

2. After that, head over to WordPress Dashboard > Rank Math > General Settings > Analytics tab, click the Delete Data button and then click the Update Data Manually

3. This will start the new data fetch from Google. You can reload the page to see the notice related to the import process.

4. Once the process is complete. Please re-check the Analytics page and all the data should be showing up correctly.

Following the above steps should fix the issue.

You can refer to this guide for reference: https://rankmath.com/kb/zero-search-traffic-error/

However, if it does not, please check if there is a pending Scheduled Action by heading over to WordPress dashboard > Tools > Scheduled Actions > Pending or you can try visiting the following URL:

https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

Then Run the rank_math/analytics/data_fetch scheduled action and wait for the data fetch to complete.

This is how it should look like:

Once done, please allow Rank Math a while to fetch data from Google and you should be able to see the updated data.

You might see other actions that are scheduled to RUN as well, it is quite normal and you don’t have to worry.

Let us know how that goes.

Thank you.