Customised Snipped Title & Text does not appear

#113544
  • Resolved Elfi Rasser
    Rank Math pro
    Content AI Creator

    Hi
    Today I’m using the free version of RankMath. Till a few weeks ago, RankMath works very well.
    The most posts and sites were ranked between 80-90% and above. Suddenly it begins to drop. I experienced, when
    I adjust a post which had a ranking over 80%, after saving it, it drops to a low 50-60%. What I are doing to solve the problem, nothing helps.
    The reason why it does not counting correct is, that the customised Snipped Title ist vanishing (no text in it) and the customised text in the preview as well. I can see it correct, but when I open the preview for desktop of mobil the “excerpt” text from the post appears.

    Therefore, I assume, the rating is dropping.

    Did I something wrong in the setting or is it a thing of “free version” vs payed version?

    Many thanks for your replay

    Elfi

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  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Customised Snipped Title & Text does not appear’ is closed to new replies.