custom header separator

Hello,

Thanks for contacting us.

Instead of using the code, you can simply copy and paste the icon as the separator. I checked it on my local setup and it is working fine.

Hope this helps. Let us know if you need any further assistance.

Hello,

Thank you for the follow-up.

Could you also provide the affected URL? Is the icon not visible in the page’s source code? You can check using this tool.

If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Hello,

Thank you for keeping in touch with us.

Could you please confirm if it works only on settings but not directly in the post’s snippet.

If yes, please share the affected URL and your WP admin login so we can further check it.

We are looking forward to helping you with this one.

Hello,

I am happy it helped you. Do you have any other questions or do you want us to mark this as solved?

Thank you.

Hello,

We are glad that your issue is resolved.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.