cURL error

  • Receiving an error”API error:cURL error 28: Operation timed out after 20006 milliseconds with 0 bytes received” while using Rank Math plugin SEO analyzer.
    Also I receive an oops error from the Rank Math website when I try to run the SEO Analyzer from there. I have already been in contact with my Hosting “Just Host” and they say they don’t see any issues with my site (https://www.webmodevstudios.com).

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
    ​​​​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    I have raised this problem with our dev team for closer investigation and we will be getting back to you in a short while.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Thanks, this is the only time one doesn’t want to be unique.

    Hi Todd,

    Additionally could you please get in touch with your host and check if the following IP is blacklisted:

    104.20.193.153

    If it is, please ask them to whitelist it and let us know if this fixes the issue.

    Okay I will.

    Hi Todd,

    Great, please let us know how this goes.

    Thanks.

    Hi:

    My hosting company have white listed the IP address but I am still receiving the same error.

    Hello,

    The error suggests that the memory is getting exhausted. It could happen if your hosting is blocking the requests or when the memory limit is set to too low.

    Please go through the following link and confirm with your hosting team all the five things mentioned in the steps to fix this issue,
    https://docs.presscustomizr.com/article/326-how-to-fix-a-curl-error-28-connection-timed-out-in-wordpress

    I hope that helps. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘cURL error’ is closed to new replies.