Hello,
Just realised I have not logged into the username we purchased the plug in for. Would this affect the import?
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Meanwhile, from the Rank Math status you have shared, it seems that you’re still using the free version. Yes, the CSV import for metadata is only available with Rank Math PRO.
Please follow the steps in this link to reconnect your website to your paid Rank Math account:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
I hope that helps.
Thank you.
Hi there, I will send you a message from the email address we purchased from. Thanks
Hello,
Sure, let us know how this goes.
If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Thank you.
