Critical error while installing Rank Math SEO.

#208216
  • Resolved Igor
    free

    After activating Rank Math SEO, a critical error occurs on the site.
    All installed plugins also write a critical error
    Including: MyThemeShop Theme & Plugin Updater, My WP Translate
    After deactivating Rank Math SEO, all other plugins start working.
    WP reports a critical error on the page
    https://compositesinfo.ru/wp-admin/admin.php?page=rank-math-registration

    Theme Technologist (Mythemeshop)
    php 8.0.3

    How to solve this problem?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Can you please share the error log with us?

    Having an error log will help us determine what is causing the critical error on your website.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    We really look forward to helping you.

    Probably this log can help?

    Type error E_ERROR originated on line 29 file /home/i/igoryabe/compositesinfo.ru/public_html/wp-content/themes/mts_technologist/vendor/mythemeshop/wordpress-helpers/src/helpers/class-param.php.
    Error message: Uncaught TypeError: filter_input(): Argument #4 ($options) must be of type array|int, string given in /home/i/igoryabe/compositesinfo.ru/public_html/wp-content/themes/mts_technologist/vendor/mythemeshop/wordpress-helpers/src/helpers/class-param.php:29

    Stack trace:
    #0 /home/i/igoryabe/compositesinfo.ru/public_html/wp-content/themes/mts_technologist/vendor/mythemeshop/wordpress-helpers/src/helpers/class-param.php(29): filter_input(1, ‘page’, 516, ”)
    #1 /home/i/igoryabe/compositesinfo.ru/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-registration.php(212): MyThemeShop\Helpers\Param::get(‘page’)
    #2 [internal function]: RankMath\Admin\Registration->render_page(”)
    #3 /home/i/igoryabe/compositesinfo.ru/public_html/wp-includes/class-wp-hook.php(292): call_user_func_array(Array, Array)
    #4 /home/i/igoryabe/compositesinfo.ru/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
    #5 /home/i/igoryabe/compositesinfo.ru/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
    #6 /home/i/igoryabe/compositesinfo.ru/public_html/wp-admin/admin.php(175): do_action(‘admin_init’)
    #7 {main}
    thrown

    Hello,

    Thank you for keeping in touch with us.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for providing the login details and we deeply apologize for the unexpected delays.

    We are now checking this issue but before that, I tried accessing your FTP login but the login details don’t seem to work. Can you please check it so we can further troubleshoot the issue?

    We are looking forward to helping you with this one.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for your patience.

    I’ve completely reinstalled Rank Math on your site and didn’t get the critical error.

    You can now set up your website by clicking the Rank Math button on your WordPress Dashboard.

    I hope that helps.

    Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    Unfortunately, Rank Math didn’t work after that.

    I removed all plugins and themes.
    Then I installed the theme, Rank Math, all the plugins that were installed earlier.
    After that, everything worked.
    This was probably a single mistake.

    Thanks for the help

    I like Rank Math

    Hello,

    Thank you for the update.

    We are glad that this issue is already resolved.

    If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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