Critical error when updating

#341799
  • Resolved mkmeking

    2 years, 3 months ago

    Rank Math free

    Hi,

    I am facing critical error message and my site breaks when I am updating Rank math SEO plugin to the latest version.

    This is the error message I received in email

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.9
    Current theme: MTS Daily Child (version 1.0.0)
    Current plugin: Rank Math SEO (version 1.0.82)
    PHP version 7.4.27

    Error Details
    =============
    An error of type E_ERROR was caused in line 490 of the file /home/admin/domains/xxx/public_html/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php. Error message: Uncaught Error: Call to undefined method MyThemeShop\Helpers\Arr::from_string() in /home/admin/domains/xxx/public_html/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php:490
    Stack trace:
    #0 /home/admin/domains/xxx/public_html/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(344): RankMath\Replace_Variables\Post_Variables->get_post_content()
    #1 /home/admin/domains/xxx/public_html/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(60): RankMath\Replace_Variables\Post_Variables->get_excerpt()
    #2 /home/admin/domains/xxx/public_html/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-manager.php(175): RankMath\Replace_Variables\Post_Variables->setup_post_variables()
    #3 /home/admin/domains/xxx/public_html/wp-includes/class-wp-hook.php(307): RankMath\Replace_Variables\Manager->setup()
    #4 /home/admin/domains/xxx/public_html/wp-includes/

Viewing 1 replies (of 1 total)
  • Prabhat

    2 years, 3 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This is caused by an outdated version of the helper files from your theme.

    We have already contacted the MyThemeShop team to update the helper files and they should be able to do that very soon to get rid of this error.

    If you wish, you can also get in touch with MyThemeShop support regarding this.

    Hope this helps.​​​​​​

    Thank you.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Critical error when updating’ is closed to new replies.