Critical error when editing page

#438777
  • Resolved Robyn Hardman

    1 year, 8 months ago

    Rank Math free

    Hi

    I’m getting a critical error when trying to make any edits to my page, and the WordPress error email has pointed out that this is from RankMath. RankMath then fails to open on any of my pages.

    I’m currently using BeTheme for my website, and when checking the server environment for the site, it seems fine – there are no errors. I’ve updated to the latest version of RankMath – can you advise?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    1 year, 8 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Can you please reinstall the Rank Math plugin and see if the issue is resolved?

    Let us know if the issue persists.

    We are here to assist you.

    Robyn Hardman

    1 year, 8 months ago

    Rank Math free

    Hi Anas, I’ve just done that and I’m still getting the critical error.

    Anas

    1 year, 8 months ago

    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Critical error when editing page’ is closed to new replies.