Critical Error On Site

  • Hello.
    ERROR:
    There has been a critical error on your website.
    ORIGIN:
    Activating Woocommerce plugin.
    ADDITIONAL INFORMATION:
    Website: https://www.vivianaverse.com/
    Theme: Minimal Blocks 1.1.0 by Thememattic (Free)
    Hosting: Dreamhost Starter Plan
    Not using any nulled or incompatible themes or plugins.
    QUERY:
    I’ve tried deleting and installing the plugin numerous times but every time I activate it I get the message above. When in recovery mode, I see an error in two plugins, rank math and woocommerce. Check the image (https://ibb.co/WxrY5Tw) Any ideas what is the real cause of the error?
    Thank you.

Viewing 1 replies (of 1 total)
  • Hello,

    It looks like both those plugin were not correctly installed or updated.

    Please delete them and install them again.

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 1 replies (of 1 total)

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