Critical error - Support

Resolved Alex Furfaro
3 years, 6 months ago

Rank Math free

When I activate Rankmath, all pages but the homepage get a critcal error and will not load.

I notice in my error log some of the errors say “public_html/wp-content/plugins/revslider/includes/operations” meaning it could be the rev slider plugin conflict. I deactivated that plugin and it still didn’t work.

I tested deactivating all plugins except Rankmath and the problem still persisted.

In the tools and status section, I went through and push every button to clear analytics, transients, rebuild tables, etc, but still nothing worked.

One note is I imported data from the Redirection plugin but when I went into Rankmath’s redirection section, none of the redirects were found in that menu. Not sure if that has anything to do with it or not but seemed like an import error possibly too.

Thanks

Viewing 7 replies - 1 through 7 (of 7 total)

Prabhat
3 years, 6 months ago

Rank Math agency

Hello,

Thanks for contacting us and we regret the inconvenience caused.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Alex Furfaro
3 years, 6 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.
Reinelle
3 years, 6 months ago
Hello,

Thank you for that information.

Since this is a critical error on your site, please also provide FTP access to your site to troubleshoot this issue further.

Meanwhile, I’ve checked your site’s configuration and there are some PHP values that are too low and which you should increase for initial troubleshooting. Please get in touch with your web host and ask them to set the following values:
```
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
```
Let us know if the issue still persists after doing so and share the FTP credentials in the sensitive data section.

I hope that helps.

Thank you, and looking forward to helping you.
Alex Furfaro
3 years, 6 months ago

Rank Math free

Hello,

I have updated the php settings.

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Reinelle
3 years, 6 months ago

Hello,

Thank you for the update.

I’ve checked your site, and indeed there’s a critical error on your posts when Rank Math is activated. (I’ve reverted the changes after testing)

However, this issue is coming from your outdated theme which is Avada. Please update your theme and let us know if the issue still persists.

I hope that helps.

Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

Alex Furfaro
3 years, 6 months ago

Rank Math free

Theme updated and works fine now.

Anas
3 years, 6 months ago

Rank Math business

Hello,

We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Critical error’ is closed to new replies.