critical error

#113570
  • Resolved EZ Lasso
    Rank Math free

    Hello,
    Showing this error when Rank Math install -> There has been a critical error on your website. I am currently using version 1.0.47.1 instead of the latest 1.0.53.
    With version 1.0.47.1 there is no meta editing part in the post. (img: https://prnt.sc/vs4eq1)
    Please help me fix this.
    Contact me by Email: K******@g********
    Thanks

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  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    We released a new update of the plugin. Please update o the latest version of Rank math and let us know if this resolves your issue.

    If this doesn’t help, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘critical error’ is closed to new replies.