Hello,
Thank you for reaching out to us regarding transferring your Rank Math Pro plan to another email account. We understand your situation and are here to help.
To transfer your Rank Math Pro plan to another email address, you will need to contact our support team. Please follow these steps:
- Visit the Rank Math Support Forum.
- Open a ticket and in the Ticket Title section, provide a brief summary of your request.
- In the Ticket Question section, explain that you need to transfer your Rank Math Pro plan to a different email address.
- In the Sensitive Data section, include both the email address you used for the purchase and the email address you want to transfer the Pro plan to.
- If possible, attach a screenshot of the invoice you received from FastSpring.com.
Once you submit the ticket, our support team will assist you in locating your Pro account and changing the email associated with it or merging it with your other account as per your request.
If you have any further questions or need assistance during this process, feel free to let us know. We are here to help you.
Thank you for your understanding and cooperation.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Restore Missing Content AI Credits » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you so much for getting in touch.
Yes, we can transfer the subscription to your nominated account.
We can see that you purchased the Content AI Starter plan. Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/
Let us know if you want to ask for a refund on your Content plan so you can purchase the PRO plugin instead.
We really look forward to hearing back from you. Thank you.
Hello,
I see what you mean. I thought I had already the Rank Math Pro.
I will go ahead an purchase it with the email which is connected to my websites, but then could I get a refund on this purchase please?
Thank you
Hello,
Yes, your Content AI subscription is eligible for a refund.
Please confirm as well so we can forward this to our accounts department for your refund request.
Meanwhile, you can now upgrade to Rank Math PRO on our pricing page.
Looking forward to helping you.
Yes, please I would like a refund for this account and I will go ahead and purchase it with the other.
Thank you!
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
