Credits not showing

Hello,

Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with your Content AI credits not showing up.

To check if your purchased credits are reflecting correctly, please ensure that you are logged in to the account that you used to make the purchase. Once logged in, visit the following URL to view your remaining credits: Rank Math Account Area

If the credit count is correct but not showing on your website, please disconnect and reconnect your Rank Math account by heading over to your WordPress admin area > Rank Math > Dashboard > Help. Here are the steps to disconnect and reconnect your account:

1. Disconnect:
2. Reconnect:

After reconnecting your account, please head over to your Content AI and refresh the credits count so the plugin will request the updated credits from our server and display the correct one. Here’s how to refresh the credits:

Regarding the renewal of your current credits, any unused words or credits in a given month will not carry over to the following month and will expire/renew at the same time. You can also find more information about your current subscription and renewal date in your Rank Math account area.

We hope this helps. If you need further assistance, please feel free to ask.

Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math