Credits not added

#738528
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 3 weeks ago

    Hello,

    I’m sorry to hear about the issue you’re facing with the Content AI credits. If you purchased the basic package and only received 750 credits instead of the expected amount, please make sure to check your account details and verify the subscription level you have.

    If you believe there was an error in the credit allocation, please reach out to our support team by assigning this ticket to a human agent using the available buttons so we can investigate and resolve this matter promptly.

    Thank you for bringing this to our attention.

    Princess

    2 months, 3 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.

    Let us know if this fixes the issue.

    Please do not hesitate to let us know if this doesn’t help or you have any followup queries.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this ticket.