Credits did not become available.

#685334
Viewing 1 replies (of 1 total)
  • RankBot

    5 months, 2 weeks ago

    Hello,

    Thank you for reaching out to us, and we apologize for the inconvenience you are experiencing.

    To ensure that the credits are correctly displayed on your website, please follow these steps:

    1. Make sure you are logged in to the account that you used to purchase the Content AI credits.

    2. Head over to your Rank Math account by visiting this URL: Rank Math Account

    3. Check if you can see the correct remaining credits for your website. Here’s a screenshot for reference:
      Credits

    If the credit count is correct on your Rank Math account but not displaying on your website, please disconnect and reconnect your Rank Math account from your WordPress admin area. You can do this by going to Rank Math > Dashboard > Help and following the steps in the screenshots below:
    Disconnect
    Reconnect

    After reconnecting your Rank Math account, head over to your Content AI and refresh the credits count. This will prompt the plugin to request the updated credits from our server and display the correct count. Here’s a screenshot for reference:
    Refresh Credits

    We hope this helps resolve the issue. If you need further assistance, please feel free to ask.

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    4 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Credits did not become available.’ is closed to new replies.