Creditos de IA não aparece no plugin

#786927
  • Resolved Antonio

    1 week, 5 days ago

    Rank Math free
    Content AI Starter

    Olá, boa tarde! Compre créditos de IA usando o e-mail: s****************@g******** mas os créditos não aparecem no plug-in que está instalado no site. Referência do Pedido RANKMATH240416-6251-58170

Viewing 15 replies - 1 through 15 (of 16 total)
1 2
  • RankBot

    1 week, 5 days ago

    Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you are facing with the Content AI credits not appearing in the plugin.

    To resolve this issue, please follow these steps:

    1. Check Email Mismatch: If you purchased the credits using an email different from your Rank Math account, there might be an email mismatch causing the credits not to appear. In this case, you need to contact our support team to merge both accounts or transfer your credits to the correct email. You can reach out to our support team here and include the reference of your order: RANKMATH240416-6251-58170.

    2. Reconnect Rank Math Account: If your credits are visible in your Rank Math account, you should disconnect and reconnect your Rank Math account in your WordPress dashboard. Navigate to WordPress Dashboard → Rank Math SEO → Help. Click on Disconnect Account and then Connect Now.

    By following these steps, you should be able to resolve the issue with the missing Content AI credits. If you need further assistance, feel free to let us know.

    We appreciate your patience and cooperation in this matter.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math

    Antonio

    1 week, 5 days ago

    Rank Math free
    Content AI Starter

    se não pode me dar os credito de IA então devolva o dinheiro!

    Antonio

    1 week, 5 days ago

    Rank Math free
    Content AI Starter

    Como não obtive uma solução para o meu problema solicito a devolução do pagamento da IA de conteúdo! Como esta descrito na garantia de devolução tenho 30 dias de garantia. Então por favor devolva o pagamento que fiz ou então coloque os créditos que paguei.

    Great

    1 week, 5 days ago

    Hello,

    Thank you for contacting Rank Math support and we apologize for any trouble you are having with Content AI. We are here to help you resolve it as soon as possible.

    To make sure that Content AI works properly, please follow these steps:

    • Update your Rank Math plugin to the latest version. You can find the changelog here.
    • Clear the transients in your database. You can do this by going to Rank Math > Status & Tools > Database Tools > Remove transients.
    • Disconnect and reconnect your Rank Math account. You can do this by going to Rank Math > Dashboard > Help and clicking on Disconnect Account.
    • After disconnecting your account, click on Connect Now to reconnect it. Make sure you select the correct account and click on OK, Activate Now.
    • Refresh your credits for Content AI. You can do this by going to Rank Math > General Settings > Content AI and clicking on the refresh credits icon at the bottom of the page. Here is a screenshot for your reference:

    Please try these steps and let us know if they solve your issue. If not, please let us know and we’ll be happy to investigate it further.

    Thank you for choosing Rank Math. Have a great day!

    Antonio

    1 week, 5 days ago

    Rank Math free
    Content AI Starter

    Fiz tudo que foi recomendado! limpei os transientes desconectei tudo limpei o cache mas ainda não funciona”

    Great

    1 week, 5 days ago

    Hello,

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Antonio

    1 week, 5 days ago

    Rank Math free
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    1 week, 5 days ago

    Hello,

    We would like to check your website but we can’t seem to access it. See screenshot below:

    Rank Math support

    Can you please verify?

    Looking forward to helping you.

    Antonio

    1 week, 5 days ago

    Rank Math free
    Content AI Starter

    na sua imagem o domínio aparece em inglês! meu domino é brasileiro escrito em português. tenha certeza que ao copiar esteja em português pq senão não var certo.

    Antonio

    1 week, 5 days ago

    Rank Math free
    Content AI Starter

    olha nestas imagens que fiz em um navegador anônimo!painel wordpress

    pagna de login

    dominio da pagina de login

    Ike

    1 week, 5 days ago

    Hello,

    It seems your site is connected to a Rank Math BUSINESS account and not the account that you opened this ticket which has the Content AI subscription. The subscriptions have to be on the same account.

    https://imgur.com/zN6tLxz

    You either merge this account with the account with the Rank Math BUSINESS subscription or disable the Rank Math PRO plugin and connect with this account.

    We look forward to hearing back from you.

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Antonio

    1 week, 5 days ago

    Rank Math free
    Content AI Starter

    Eu já tentei e não consegui! Você pode fazer isso por mim com os dados que eu te dei? Ou também pode mesclar as contas o que for melhor e mais fácil!

    Adetayo

    1 week, 4 days ago

    Hello,

    Please tell us the preferred email address and we will do the needful.

    Please share the email ID in the below format:

    Make this email primary: { preferred primary email here }
Discard this email: { email to be discarded here }

    Once we receive your confirmation, we will merge the accounts.

    We look forward to hearing back from you.

    Thank you.

    Antonio

    1 week, 4 days ago

    Rank Math free
    Content AI Starter

    Muito obrigado esta tudo resolvido

    Antonio

    1 week, 4 days ago

    Rank Math free
    Content AI Starter

    Me desculpe por tudo!
    o problema era que comprei uma licença que sem eu saber re revelou pirata. Como estava com uma versão do rank math pirata não tinha se conectar. desinstalei a versão pirata e tudo se resolveu. Muito obrigado pela paciência.

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