Crashing Website

#52515
  • Resolved Darren Harris
    Rank Math free

    Hi,

    I am trialing Rank Math on one of my websites initially, everything was going well until recently. Now I can not even edit my pages/ post without the website crashing!!

    I have done a few tests and come up with the conclusion it is Rank Math causing the issue. I have deactivated the plugin and the website runs fine again I can edit, save and delete pages again.

    Please help I really like the plugin and wish to implement across my portfolio

    Thanks in advanced

    • This topic was modified 3 years, 11 months ago by Todd. Reason: added a screencast
Viewing 4 replies - 1 through 4 (of 4 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have just checked the website but it seems it has enabled Rank Math and everything is running fine. Did you fix your issue or could you give us more details about the issue you have?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hi,

    Yes it is running Rank Math at the moment, but the issue is when I try to edit a post, with rank math running it crashes the site, If I deactivate Rank Math I am able to edit.

    But this means I cant not SEO the page or post

    Please log in and you will see what I mean, try to edit a post !!

    Todd
    Rank Math free

    Hi Darren,

    Please check the screencast I shared in the sensitive data section.

    I can use the plugin without any issues. I tried editing one of your posts and it opened fine without encountering any errors.

    If you are seeing this after following a particular set of steps, please share them with us so we can also try to replicate it.

    Right now, it looks like we can’t replicate it. Or perhaps you should try another browser?

    Let us know.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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