Could I have the wrong email address?

#650082
  • Resolved Martin Fisher

    7 months, 1 week ago

    Rank Math pro
    Content AI Starter

    I’m having an issue getting content AI to talk to RM

    I think I have TWO email addresses and that might be why.

    My RM account is m*****@r************************* BUT my content AI sign-up has used m************@g******** (Probably pre-filled in my my 1Password system as I was using PayPal.

    Are you able to merge or move the Content AI to use my m*****@r************************* account please?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    7 months, 1 week ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have merged your accounts as requested. Please checked sensitive data section.

    Please install or update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Martin Fisher

    7 months, 1 week ago

    Rank Math pro
    Content AI Starter

    Thats perrfect thankyou so much for merging the accounts and the clear explanation

    Princess

    7 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this ticket.