Correct Website URL

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please confirm if you’re referring to the connected website on your Rank Math account?

If so, ensure that you are using the latest version of the Rank Math plugin. You may refer to our changelog page here: https://rankmath.com/changelog/free

Then, go to WordPress Dashboard > Settings > General, and make sure that the “WordPress Address” and “Site Address” have the same setup.

Meaning both URLs have the same exact protocols. They should be matching and not have a mismatch.

Then, you may need to reconnect it on your WordPress dashboard > Rank Math > Dashboard > Help tab > Disconnect/Connect it again.

Here’s a guide you can follow as well:
https://rankmath.com/kb/website-not-shown-in-account/

Hope that helps.

Thank you.

Hello,

Can you please try to disconnect your https://www.qualitastraining.co.za.www72.jnb2.host-h.net/ website from your Rank Math account section first?

Once done, please head over to your WordPress dashboard > Rank Math > Dashboard > Help, and from there please try to disconnect and reconnect your website again and see if that works for you.

https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw

If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.