Content AI Subscription

Hello, we apologize for the inconvenience you are facing with activating your Content AI subscription. It seems that there might be an issue with the activation process. To assist you further, I kindly request you to click on the “Assign to Human Agent” button below so that one of our support team members can look into this matter and help you activate your subscription. Thank you for bringing this to our attention.

Sources:
Content AI – Your Personal AI Assistant by Rank Math

Hello,

Apologies for the inconvenience.

We’ve checked your account, and the Content AI credits are already applied.

For initial troubleshooting, please ensure that your Rank Math plugins are already updated to their latest version:
https://rankmath.com/changelog/free/

If the issue still persists, please follow these steps:

1 . Please clear the transients at Rank Math > Status & Tools > Database Tools > Remove transients

2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

5 . Once all the above steps are done you might need to refresh the credits again this time to start using Content AI.

Please head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Let us know how this goes.

Hello,

We apologize that you are still facing this issue. We would love an opportunity to resolve this issue. By all means, we will initiate a refund if the attempts do not yield results.

To help you resolve this issue, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.

• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your patience. We are always here to help, please do not hesitate to communicate any concerns or questions you may have.

Thanks.

Hello,

Assuming that the PRO version is already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

But if you decide not to use Content AI, we can process a refund for you.

Let us know, and we will do the needful.

We really look forward to helping you.

Hello,

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant. Of course, we’re very sorry to see you go.

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

Hello,

Glad that helped.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.