Content AI Starter Pack not visible in Wordpress Plugin

#902513
  • Resolved Christoph Awe
    Rank Math free
    Content AI Starter

    I purchased the content ai starter pack and I can see it in my account at rankmath.com but it is not visible in my wordpress plugin. Anything I can do to “trigger” a new sync? I followed the normal steps and none of them seemed to workd for me.

    Kind regards,
    Christoph

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  • Hello,

    We apologize for the issue you are facing with the Content AI Starter Pack not being visible in your WordPress plugin. Thank you for raising this concern.

    To trigger a new sync and ensure that your Content AI credits are updated, please follow these steps:

    1. Log in to the Correct Account: Make sure you are logged into the same account that you used to purchase the Content AI Starter Pack.

    2. Check Your Credits: Go to your Rank Math account and verify that the credits are showing correctly. You can do this by visiting this link.
      Check Credits

    3. Disconnect and Reconnect Rank Math: In your WordPress admin area, navigate to Rank Math > Dashboard > Help. From there, disconnect and then reconnect your Rank Math account.
      Disconnect
      Reconnect

    4. Refresh Credits: After reconnecting, go back to your Content AI section and refresh the credits count to request the updated credits from our server.
      Refresh Credits

    If you have followed these steps and still do not see the Content AI Starter Pack, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Hope that helps! Please let us know if you need assistance with anything else.

    Sources:
    Resolving Content AI Related Issues » Rank Math

    Hello,

    Thank you for contacting Rank Math support.

    You seemed to have marked this ticket as resolved.

    We’re just following up with you to see if you have any other questions or concerns that we can assist you with. Or, if your issue has been resolved, please let us know so we can mark this ticket as closed.

    Thank you for choosing Rank Math.

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