content AI purchase on a different account

#747537
  • Resolved Pawel
    Rank Math free
    Content AI Starter

    Hi
    I purchased content AI but you created a new account for me instead of using the previous one. How can I connect contentAI to my existing account?

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  • Pawel
    Rank Math free
    Content AI Starter

    Sorry, forgot to add my website link: http://www.huntingforbliss.com

    Hello,

    Thank you for reaching out to us regarding the issue with your Content AI account. We apologize for any inconvenience this may have caused.

    To connect your Content AI purchase to your existing Rank Math account, please follow these steps:

    1. Log in to your Rank Math account by visiting Rank Math My Account.
    2. Once logged in, click on the Websites tab. Your Content AI credits should be displayed at the top of the screen.
    3. If your credits are visible, proceed with the steps. If your credits are missing, there might be a mismatch between the emails on your Rank Math and Content AI accounts.
    4. In case of a mismatch, please contact our support team to merge both accounts or transfer your credits to the email connected to your existing account. Make sure to include the invoice you received from FastSpring.com in the Sensitive Data section for faster assistance.

    If you encounter any difficulties during this process, feel free to reply here, and a human agent from our support team will assist you promptly.

    We appreciate your understanding and patience as we work to resolve this issue for you.

    Thank you!

    Sources:
    Content AI – Your Personal AI Assistant by Rank Math
    How to Restore Missing Content AI Credits » Rank Math

    Pawel
    Rank Math free
    Content AI Starter

    Aaa

    Hello,

    Thank you for reaching out to our support page and bringing your concern to our attention.

    It seems that you already marked this ticket as “Resolved”. Do you still need our assistance regarding this issue?

    Looking forward to helping you.

    Thank you.

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