Hello,
Thank you for reaching out to us. We’re sorry to hear that you’re experiencing issues with Content AI in the Divi builder.
The “Internal Server Error” message can sometimes occur due to various reasons, including server misconfigurations, plugin conflicts, or resource limitations. To troubleshoot this, we recommend the following steps:
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Refresh Credits: If you recently upgraded to the pro version, please ensure that you have refreshed the credits for Content AI. You can do this by heading over to WordPress Dashboard → Rank Math → General Settings → Content AI and refreshing the credits.
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Check Server Logs: If the issue persists after refreshing the credits, we recommend checking your server logs for any specific error messages related to the Internal Server Error. This can provide more insight into the root cause of the problem.
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Plugin Conflict: Temporarily deactivate other plugins to check if there’s a conflict causing the Internal Server Error.
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Resource Limitations: If none of the above steps resolve the issue, it’s possible that there are resource limitations on your server. You may need to reach out to your hosting provider to ensure that your server resources are not being exhausted.
If you’ve already tried these steps and are still facing issues, please feel free to reply here, and we’ll be happy to assist you further.
We appreciate your patience and understanding as we work to resolve this issue for you.
Sources:
Content AI Overview » Rank Math
How to Use Content AI With Divi » Rank Math
It’s an issue occurring whenever Norway is selected, selecting Worldwide or the closely related countries Sweden and Denmark works fine though. It’s just Norway failing, which of course is a problem for Norwegian stores …
Reconnecting, refreshing and all other database tools doesn’t help for any of those issues.
Hello,
We are aware of the issue and will soon release an update with a fix. You can keep an eye on our changelog to get notified about the latest features and updates. https://rankmath.com/changelog/
We really appreciate your patience in the meantime.
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
