Hello,
Thank you for reaching out to us regarding the issue you are facing with Content AI on your local development server.
It seems like there might be a discrepancy in displaying the credits on your local dev site. Since you have already connected your account and the credits are not showing up correctly, we recommend following these steps to troubleshoot the issue:
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Check Account Connection: Ensure that you are logged into the correct account that has the 18000 credits allocated. You can verify this by visiting your Rank Math Account section or using this URL: Connected Websites.
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Refresh Credits: If the credits are correct in your account but not reflecting on your website, disconnect and reconnect your Rank Math account in your WordPress admin area under Rank Math > Dashboard > Help. After reconnecting, refresh the credits count in Content AI settings.
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Error Message: The error message "Sorry, the request has failed…" might indicate a temporary issue. Please try again after refreshing the credits and reconnecting your account.
If after following these steps the issue persists, please let us know so we can further assist you. We are here to help you with any additional support you may need.
Thank you for your understanding, and we appreciate your patience as we work to resolve this issue for you.
Sources:
Resolving Content AI Related Issues » Rank Math
I completed the above as requested. Same result. I am connected… my 18000 do not show… the Content AI editor is not working.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I am unable to to provide access it is hosted locally on my pc via Local
I migrated the site to a Cloudways server and now Content AI is working correctly. Thank you.
Hello,
We’re delighted to hear that this issue has been resolved. We appreciate your feedback.
This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you.
Thank you for choosing Rank Math and have a wonderful day!
