content AI not working

Hello,

Thank you for reaching out to us. We’re sorry to hear about the issue you’re facing with refreshing your Content AI credits.

The error message “Your site is blocked. Please contact support” typically indicates that there might be an issue with your account or subscription. To resolve this, please ensure that you are logged in to the correct account that you used to purchase Content AI credits.

Once you’ve confirmed that you are logged in to the correct account, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account. After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and display the correct one.

Here’s a screenshot for reference:

If you continue to experience issues after following these steps, please let us know, and we’ll be happy to assist you further.

We appreciate your patience and understanding.

Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
How to Restore Missing Content AI Credits » Rank Math

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We are glad to know that this issue has been resolved. Thank you for letting us know.

This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

We appreciate your patience and cooperation throughout this process.

Thank you for choosing Rank Math.