Content AI not showing activated on my WP site

Hello,

Thank you for reaching out to us. I’m sorry to hear that you are facing issues with Content AI activation on your WordPress site.

To ensure that Content AI is properly activated on your site, please follow these steps:

1. Make sure you are logged in to the correct Rank Math account that you used to purchase the subscription.
2. Check if the Content AI module is enabled in your WordPress Dashboard by going to Rank Math SEO → Dashboard → Modules.
3. If the module is not enabled, please activate it.
4. Head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. This step is crucial to sync your account and activate Content AI on your site.

If you have completed these steps and still face issues, please let us know so we can assist you further.

Thank you for your patience, and please feel free to ask if you need any more help.

Sources:
Content AI Overview » Rank Math
How to Connect/Disconnect Your Website From Content AI

Hello,

Thank you for your patience.

Please remove your website from your Rank Math account dashboard: https://rankmath.com/my-account/websites/

Once done, please ensure that your Rank Math plugin is already updated to the latest version:
https://rankmath.com/changelog/free

If the issue persists, please follow these steps:

1 . Please clear the transients at Rank Math > Status & Tools > Database Tools > Remove transients

2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. To connect your correct account, click on Connect Now.

4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

5 . Once all the above steps are done you might need to refresh the credits again this time to start using Content AI.

Please head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Let us know how this goes.

Hello,

In this case we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

It seems like you have the PRO plugin active but you only have a Free account.

To be able to use both, you need to have a subscription for both the PRO and Content AI on the same account.

To use the Content AI from your account you need to deactivate the PRO plugin first and then proceed to connect the website to this Free account.

Don’t hesitate to get in touch if you have any other questions.

Hello,

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

Don’t hesitate to get in touch if you have any other questions.