Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
For us to further check this in your admin dashboard. Please share your website’s URL.
Looking forward to helping you on this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that information.
I’ve checked your site, but it seems that you have already used your free Content AI Credits. Could you please confirm if you have purchased credits?
If so, please share the email address you have used to purchase so we can further.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I used the email address in the sensitive data. I also have updated with the receipt number for my purchase
Hello,
I can check that you have used all of your credits:
You can check that in the Websites section of your Rank Math account. Can you please confirm if you have used the credits on your site before making the purchase?
Looking forward to helping you.
I had zero credits left. I bought 50 credits. These are showing in my RankMath account but when I refresh my RankMath plugin on WordPress site they are not refreshing so I therefore cannot use the SEO plugin for my blog posts.
Hello,
The data shown in your Rank Math account, as presented by my colleague, is 55/55, which means that out of 55 credits, all the 55 credits are already used.
Could you confirm if you researched keywords after purchasing the credits?
Looking forward to hearing back from you.
Thank you.
Hi Prabhat.
Thanks for explaining. I think I have misunderstood this then as I have been able to purchase 50 credits recently for $19 but I am now unable to use these as my account doesn’t allow me to use more than 55 credits. Is this correct?
In order to continue using credits, do I need to upgrade my account or something?
Please can I request a refund on the credits I have purchased as I am currently unable to use these.
Thanks
Caroline
Hello,
We have checked the account and we can see this website has used 55 Content AI credits which correlate with the purchase and the Free credits.
Your account allows you to use unlimited credits but the credits you have bought are already used on the website and that’s why you cannot use more credits.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
