Hello,
We apologize for the inconvenience you are facing with accessing the Content AI feature and not seeing the credits after purchasing the Starter pack.
To assist you better, we recommend assigning this ticket to a human agent by using the available buttons so that they can investigate and resolve this issue promptly.
Thank you for bringing this to our attention.
Sources:
Content AI – Your Personal AI Assistant by Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please ensure you have updated to the latest version of our plugins which are Rank Math PRO v3.0.56 and Rank Math Free v1.0.213 according to the Rank Math changelog https://rankmath.com/changelog,
Then follow the guide below to restore the credit on your website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
However, if the issue persists, please share a screenshot of the pop-up notification with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
https://imgur.com/a/jDX6sfK
Here screenshot, I don’t have rank math pro, how do i download ?
Hello,
Apologies for the confusion.
Your subscription is only the Content AI Starter pack, and Rank Math PRO is a different subscription.
Please follow this link instead:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/#num-1-2-reconnect-rank-math
Let us know how this goes.
So I have to buy pro to acces what I have already bought ?
I’ve just disconet and reconnet my account on the help tab in dashboard and stil noting.
https://imgur.com/a/lSNqzWA
Hello,
To help you investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience.
Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We logged in to your website using the access details provided but we are unable to check further as the user access on the dashboard is limited.
To be able to check this properly, can you please edit the access and modify the capability to the administrator level?
You can download the WP Security Audit Log plugin to monitor what changes we might make on your website (if any).
Thank you for your patience and cooperation.
Looking forward to hearing back from you.
I’ve updated to admin, I’m sorry I thought it would be enough. Same login info
Hello,
We have fixed the issue for you.
Kindly check on your end and let us know how it goes.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you.
Thanks you, where was my mistake ?
Hello,
We deleted the website from the Connected Websites on your Rank Math account https://rankmath.com/my-account/websites/ and then followed the steps on this guide: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
We’re delighted to hear that this issue has been resolved. We appreciate your feedback.
This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.
Thank you for choosing Rank Math and have a wonderful day!
