Content AI Error & Credits Used

#657003
  • Resolved Gerald Krishnan

    6 months, 2 weeks ago

    Rank Math pro
    Content AI Starter

    I have an error with Content AI, I keep getting the message “Sorry, the request has failed. If the issue persists please contact our Support for Assistance”.

    No further explanation, I wish I could upload attachments here. Meanwhile, I noticed that my credits keep getting used and I’ve sent 5000 credits with nothing to show for it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    6 months, 2 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Assuming that the PRO version is already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Gerald Krishnan

    6 months, 1 week ago

    Rank Math pro
    Content AI Starter

    Hi there; thank you for the update. The Content AI feature works now, however, I’ve lost a few thousand credits when it was producing an error. I do not see any history for the output of the content generated when I was seeing errors.

    Can you reinstate the lost credits?

    Jeremy

    6 months, 1 week ago

    Hello,

    The error shouldn’t deduct the current credits you have.

    Please head over to your WordPress Dashboard > Rank Math > Content AI > History tab and share full screenshots of items you see there. This is so we can review it first.

    Looking forward to helping you.

    RankBot

    5 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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