Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please head over to WordPress dashboard > Rank Math dashboard > Help > Disconnect and Connect again with your Rank Math account.
Then, head over to Content AI and refresh the credits count so the plugin will request the updated credits from our server:
Hope that helps. Please don’t hesitate to let us know if you need our assistance with anything else.
I followed your instructions and it’s not working.
After reconnecting my Rank Math account to my site, I stil don’t see the credits I bought after refreshing.
Rex
Hello,
Can you please head over to your rankmath.com Account > Website or visit this URL: https://rankmath.com/my-account/websites/?
Check if you are able to see the correct remaining credits. See my screenshot below for reference:
If you don’t see the credits on your Rank Math account, you may have accidentally purchased the credits using a different email.
Let us know. Looking forward to helping you.
You are correct. The credits are not showing on that page.
I’m sure it was purchase with a different email.
I just followed the instructions from the WordPress RankMath plugin.
I did informed your colleague my 2 email accounts in my first email to you:
r*****@g********, b**********@g********
I purchased the credits with my paypal account: b**********@g********.
Please resolve this issue for me. Thank you!
Rex
When is this “problem” going to be resovled for me?
I think this is a very simple “problem” that is not supposed to take 4 emails to resolve.
Is the Content AI credit I purchased with the paypal account: b**********@g******** not traceable?
I need the credits to show up in my site panel so I can use them when I’m editing my posts.
This is taking too many days. Please resolve this issue asap.
Rex
Hello,
I was able to check that the credits were purchased using the account associated with your PayPal email address. I have transferred your purchase to this account. Please follow the steps mentioned by my colleague once again to use the credits on your site: https://support.rankmath.com/ticket/content-ai-credits-did-not-show-up-after-purchase/?view=all#post-439008
Hope this helps. Let us know if you need any other assistance.
Thanks.
Yes, it works now.
Thank you very much for your assistance!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
