Content AI credits are not being regenerated

Hello,

Thank you for reaching out to us regarding the issue with regenerating Content AI credits after purchasing the subscription. We apologize for any inconvenience this has caused.

To address this problem, please ensure that you have logged in to the correct account that you used to purchase the Content AI subscription.

After confirming your account, kindly navigate to your WordPress admin area, then go to Rank Math > Dashboard > Help, and disconnect and reconnect your Rank Math account following the steps provided in the screenshot below:

Once you have successfully reconnected your account, please head over to your Content AI settings and refresh the credits count as shown in this screenshot:

By refreshing the credits count, the plugin will request the updated credits from our server and display the correct count for your usage.

If the issue persists after following these steps, please let us know so we can further assist you. Thank you for your patience, and we are here to help with any additional questions or concerns you may have.

Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Resolving Content AI Related Issues » Rank Math

Hello,

To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience. Thank you for choosing Rank Math.

Hello,

We are glad that everything has been sorted out.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.