Content AI Credit Issues

Hello,

Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with the Content AI credits not reflecting on your Rank Math website dashboard.

To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the Content AI starter. Once logged in, please navigate to your Rank Math account area and check if the remaining credits are displayed correctly. You can do this by visiting the following URL: Rank Math Account Area

If the credit count is correct in your Rank Math account area but not reflecting on your website dashboard, please disconnect and reconnect your Rank Math account from your WordPress admin area. You can do this by going to WordPress admin area > Rank Math > Dashboard > Help, and then disconnect and reconnect your Rank Math account.

After reconnecting your account, please head over to your Content AI and refresh the credits count so that the plugin will request the updated credits from our server and display the correct count.

Here are some screenshots for reference:

1. Correct Remaining Credits in Rank Math Account Area:
   

2. Disconnect and Reconnect Rank Math Account:
   
   

3. Refresh Content AI Credits:
   

We hope this resolves the issue. If you need further assistance, please feel free to let us know.

Thank you for your patience and understanding.

Sources:
How to Restore Missing Content AI Credits » Rank Math
How to Use Rank Math’s Content AI for SEO » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We have replied to your other ticket with the same issue. Please check the reply here: https://support.rankmath.com/ticket/unable-to-purchase-content-ai-2/?view=all#post-678515

We will now close this one to avoid duplication of replies.

Looking forward to helping you there.