Content AI blurred out when subscription is active. Please help

#733682
  • Resolved Simpledrummer

    3 months, 3 weeks ago

    Rank Math free
    Content AI Starter

    I have content AI starter plan and my blog posts don’t seem to allow me to use it. That area is blurred out with a promotion to learn more about it. I have an active Content AI subscription and the app installed. I have been using it for 2+ years. Everything was fine until my subscription renewed. Now on my posts the Content AI section is blurred out and it says “Learn More”. I tried reconnecting my Rank Math account and making sure all settings are correct and they are. How can I fix this?

    I tried reconnecting Rank Math and that doesn’t seem to be solving the issue.

    I also tried deactivating my cache plugin and that didn’t solve it either.

    None of the solutions from the support bot worked. When I try to refresh the credits, I get an error that says: “The response is not a valid JSON response.”

    I would like assistance from a human being.

Viewing 1 replies (of 1 total)
  • RankBot

    3 months, 3 weeks ago

    Hello,

    Thank you for reaching out to us, and we apologize for the inconvenience you are facing with the Content AI feature.

    It seems like you’ve already tried some troubleshooting steps, but the issue persists. We appreciate your efforts in trying to resolve this.

    Based on the information you’ve provided, it seems like there might be an issue with the JSON response when trying to refresh the credits. This could be causing the blurred out Content AI section.

    To further investigate and resolve this issue, I will assign this ticket to a human agent from our support team. They will reach out to you as soon as possible to assist you further.

    Thank you for your patience, and we will work on resolving this issue for you.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math
    Content AI – Your Personal AI Assistant by Rank Math
    How to Use Rank Math’s Content AI for SEO » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    2 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Content AI blurred out when subscription is active. Please help’ is closed to new replies.